Refund policy

Valeria Gioielli Return and Refund Policy

At Valeria Gioielli, we take immense pride in crafting exquisite jewelry pieces that meet the highest standards of quality and craftsmanship. Each piece is carefully designed and created with the utmost attention to detail. As part of our commitment to providing you with the best experience, we would like to outline our return and refund policy.

  1. Return Policy:We regret to inform you that we do not accept returns for any purchased jewelry. Due to the personalized nature of our pieces and the delicate materials used, we are unable to accommodate returns for reasons other than manufacturing defects or shipping errors.
  2. Refund Policy:All sales at Valeria Gioielli are final. We do not offer refunds for any purchased jewelry, unless the item is found to be defective upon delivery or a shipping error has occurred. If you receive a defective item or there was a mistake in your order, please follow the steps outlined in our "Defective Items and Shipping Errors" section below.
  3. Defective Items and Shipping Errors:In the unlikely event that you receive a defective item or there is a shipping error with your order, please contact our customer service team within 7 days of receiving your order. To facilitate the resolution process, please provide clear photographs of the defective item and the packaging. Our team will carefully review your case and, if the item is deemed to be defective or there was a shipping error, we will offer a replacement or a suitable solution.
  4. Contacting Customer Service:For any issues related to defective items or shipping errors, please contact our customer service team via email at info@valeriagioielli.com or through our contact form on the website. Provide your order number, contact information, a description of the issue, and attach clear photographs if necessary. Our customer service team will respond to your inquiry as soon as possible and guide you through the resolution process.

We understand that your satisfaction is of the utmost importance, and we strive to ensure that your experience with Valeria Gioielli is exceptional. While we do not offer refunds or accept returns, we are here to assist you in any way we can to address any concerns you may have regarding your purchase.

Thank you for choosing Valeria Gioielli for your jewelry needs. We look forward to providing you with beautiful and timeless pieces that you will cherish for years to come.

Sincerely,

Valeria Lopez

Customer Service Manager